Privacy Policy

At ok55, we take your privacy seriously. This Privacy Policy explains how ok55 collects, uses, stores, and protects the personal information you provide when you access or use our online casino and sports betting services. By using the ok55 platform, you acknowledge that you have read, understood, and agree to the terms set out in this policy.

This policy applies to all users of ok55 accessing the platform from Bangladesh and any other jurisdiction. We encourage you to read this document carefully and contact our support team if you have any questions regarding your personal data.

1. Information We Collect

When you register and use ok55, we collect certain personal information to provide you with a secure and seamless gaming experience. The categories of information we may collect include:

• Identity information: full name, date of birth, and government-issued identification documents required for KYC verification.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details for transactions via bKash, Nagad, Rocket, Upay, or bank transfer — we do not store full card numbers.
• Technical information: IP address, device type, browser version, operating system, and cookies placed during your session.
• Behavioural information: gameplay history, betting patterns, session durations, and preferences — used to improve your experience and support responsible gaming.

2. How We Use Your Information

ok55 processes your personal data for specific, lawful purposes only. We do not use your information for any purpose beyond what is described here. Our primary uses of your data include:

• Account creation and identity verification: to complete your registration on the ok55 platform and fulfil KYC obligations.
• Transaction processing: to manage deposits, withdrawals, and payment confirmations through your chosen method such as bKash or Nagad.
• Platform security and fraud prevention: to monitor for suspicious activity, protect user accounts, and maintain the integrity of ok55 services.
• Customer support: to respond to your queries, resolve account issues, and assist with any concerns raised through our support channels.
• Service improvement and personalisation: to analyse usage trends, enhance our games and features, and tailor your ok55 experience based on your preferences.

3. Data Sharing and Disclosure

ok55 does not sell, rent, or trade your personal information. We may share data with carefully selected third parties only in the following limited circumstances:

• Payment processors: to facilitate deposits and withdrawals via local and international payment services. These partners are bound by strict confidentiality agreements.
• Identity verification services: third-party KYC providers who assist in verifying your identity as required for compliance and fraud prevention.
• Regulatory or legal obligations: if required by applicable law or a valid legal process, ok55 may disclose your information to the relevant authority.

In all cases, any third party receiving your data is required to maintain its confidentiality and use it only for the specified purpose. ok55 remains responsible for how your data is handled within these arrangements.

4. Cookies and Tracking Technologies

ok55 uses cookies and similar tracking technologies to deliver a consistent and personalised experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, remember your preferences, and analyse how our platform is used.

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of parts of the ok55 platform, such as keeping you logged in or saving your game preferences.

5. Data Retention

ok55 retains your personal information only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. Account data is generally retained for the duration of your active account plus a period thereafter as required by financial record-keeping standards. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

6. Security of Your Information

ok55 employs a range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting who can view your data, and regular security reviews.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that affects your rights and freedoms, ok55 will notify impacted users promptly and take immediate remedial action.

7. Your Rights and Choices

As a user of ok55, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the email address provided in this policy:

• Right of access: you may request a copy of the personal data ok55 holds about you at any time.
• Right to rectification: if your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to applicable legal retention obligations, you may request the deletion of your personal data from our records.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

ok55 will respond to all data rights requests within a reasonable timeframe. We reserve the right to verify your identity before processing any such request to protect against fraudulent access.

8. Third-Party Links

The ok55 platform may reference or display the names of third-party providers such as game studios, payment partners, or sporting bodies. ok55 is not responsible for the privacy practices of any third-party organisation. We encourage users to review the privacy policies of any third-party services independently, as those policies are beyond our control.

9. Children's Privacy and Age Restriction

ok55 is strictly an adult gambling platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that information from our records. Parents and guardians are encouraged to monitor the online activities of minors in their care.

10. Changes to This Privacy Policy

ok55 reserves the right to update or revise this Privacy Policy at any time. Where changes are material, we will notify registered users via the contact details held on their account or by displaying a prominent notice on the ok55 platform. The date of the most recent revision will always be clearly indicated at the top of this page.

Your continued use of ok55 following any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to check this page periodically to stay informed about how your data is protected.